Meet Nebula ITSM

We operate at the change and problem management stages of ITSM. Our tooling is designed to provide predictions as to what risks are raised by change tickets and insights to accelerate safe change governance & management. We are helping IT organizations shift from reactive to proactive operations.

Simply reacting to incidents and reducing your mean-time-to-resolution (MTTR) isn’t enough to operate an efficient and innovative IT organization. Reactive organizations perpetually feel the threat of incidents, and therefore become reluctant to implement changes and innovate. As such, the cost of unplanned downtime extends beyond the outage itself, and it can affect the organizational psyche. Nebula ITSM aims to provide upstream and downstream intelligence for customers, enabling both faster incident resolution alongside safer change management processes.

Our models utilize unstructured information in your ITSM stack to help with expediting root-cause analysis discovery, predicting risks with proposed change tickets, and surfacing relevant historical information for the task at hand. By unifying siloed data in easy-to-use interfaces, Nebula ITSM directly reduces IT operating costs and provides a safer path for teams to manage their services and infrastructure.

Nebula ITSM is targeting two major sources of cost in IT service management: the operating costs required to safely manage changes and problems, and the downtime costs associated with unplanned outages. These costs are targeted by way of unifying siloed information for better decision-making, layering predictive analysis at the change and problem management steps, and expediting incident management through faster root cause analyses. By safely reducing the time spent on change planning and incident remediation, Nebula ITSM ultimately frees up IT personnel to focus on innovating and delivering new services to transform their organization.