Report

Nebula ITSI vs. the Leading ITSM’s AI Assistant

Nebula ITSI provides a cross-tool IT intelligence layer that goes far beyond what the leading ITSM platform’s AI assistant can deliver. Instead of relying on single-platform data and basic LLM summarization, Nebula unifies incidents, problems, changes, logs, and knowledge across ServiceNow-like ITSM systems, observability tools, and enterprise data stacks using a graph-based data fabric. Its autonomous agents automate triage, ticket bundling, and RCA, while its predictive analytics score 40+ operational risk factors to forecast outages before they occur. Fortune 100 organizations use Nebula ITSI to reduce MTTR by 40%, speed change planning by 67%, and cut downtime risk by 45%—all without replacing their existing ITSM platform.